Shipping Policy

Shipping within the UK

Evri Standard Delivery or Royal Mail 48 Tracked is £4.95 for all orders up to 10kg

Free shipping is applied to all orders over £50 sent via Evri delivery

Offer only applies to mainland UK delivery

Very occasionally a parcel doesn't arrive within the expected time frame. if it still hasn't arrived within 14 working days we will either issue a refund or send the order out again. The reason for this is that the delivery company aims to sort out delivery issues, locate a parcel and get it on its way within this time frame and, to date, every stray parcel has reached its destination. Our shipping platform, Sendcloud, deals with all missing parcels on our behalf.

Shipping UK to Northern Ireland

Despite being within the UK Northern Ireland has different shipping rates. You can choose from either of the below when you are checking out your order. Rates are as follows:

Hermes 2-day up to 30kg £6.99

DPD next day up to 30kg £7.99

Shipping UK to Europe

Our shipping rates to countries within the European Union are as follows. If you are unable to select your country on checkout please send us a message and we will add it to the settings.

We use Royal Mail International Tracked mail and you should allow 14 working days for the parcel to arrive.

Twig & Nibble is not responsible for any customs tax or duty. All customs tax and duties are the responsibility of the customer and you may be liable as the UK is now no longer part of the EU.

If import duty is applicable you will be contacted by local customs to settle any charges due before the parcel is released and delivered.

Shipping UK to USA

Orders are sent out via Royal Mail International Standard Tracked mail and you should allow around 14 working days for your parcel to arrive. There will be import duty to pay on the parcel before the delivery company will release it.